» Overview
Overview
We appreciate the trust you have placed
in us and continually strive to satisfy you,
our members, and others who buy our products
and services. We work toward making every
experience with AAA Arizona enjoyable and
beneficial for you. That's why we are pleased
to provide product or service offers from
us, our affiliates, and other companies with
which we work. These offers might include
savings and discounts on a variety of products
and services related to automotive, travel,
insurance, financial services, the “Show
Your Card and Save” Member Discounts program,
or other AAA products or services.
Respecting the privacy and security of your personal information is important
to us. This Privacy Policy describes the online and offline practices of AAA
Arizona, Inc.; AAA Arizona Car Buying Service, LLC; and AAA Roadside Assistance,
LLC ( collectively, "we", "us", "our", "AAA
Arizona"). It is designed to inform you of the types of information we
collect, how we use that information, and the circumstances under which we may
share it with affiliated and non-affiliated third parties. It also describes
the choices you are offered regarding receipt of marketing from AAA Arizona.
Where AAA Arizona Car Buying Service, LLC practices differ substantially from
those of AAA Arizona, we provide supplemental information at the bottom of this
Privacy Policy. Please take the time to read this Privacy Policy and familiarize
yourself with our practices and the choices provided to you. |
» Collection of
Personal Information
We collect personal information about
you from the following sources:
- From you, our members and other users
of AAA services, on applications and other
forms at events, via the Internet, by
telephone, and when you apply for AAA Arizona
products or services. Examples of this
type of information include your name,
address, telephone number, and personal
demographics (age, gender, marital status,
etc.).
- From transactions with us or with others.
Examples include your payment histories,
account balances, credit card numbers,
and other transaction records such as utilization
of Roadside Assistance.
- From third parties such as our AAA Arizona
affiliates and other third parties, including
products or services you may have purchased
through another AAA organization or our
partners.
AAA Arizona does not knowingly collect information
from children under the age of 13 and does
not target its Web site to children under
13. We encourage parents and guardians to
take an active role in their children’s online
activities and interests. |
» How We Use Your
Information
We limit the ways in which we use the
information you provide to us to ensure you
receive the full benefit of your relationship
with AAA Arizona.
We primarily use your information to:
- Provide the products and services you
are entitled to receive as a member or
have otherwise requested;
- Provide you customer service;
- Provide services such as processing a
transaction (e.g., making a reservation,
fulfilling a request for information, or
completing a product order);
- Send marketing materials and communications
to you in relation to AAA Arizona products
and services or those of our strategic
marketing partners;
- Perform market research via surveys to
better serve your needs and to improve
the effectiveness of our Web sites, your
member experience, our various types of
communications, advertising campaigns,
and/or promotional activities; or
- Otherwise conduct business.
In addition, data we receive from third-party
providers helps us verify information you
have given us or to add demographic or other
information to help us better understand
your potential needs for additional products
or services.
Some of these uses require us to share your
information with third parties, including
companies whose purpose is to support AAA
Arizona marketing or membership activities,
as well as our trusted partners who provide
travel, financial, and other services to
you. In addition, we may share your information
to ensure our compliance with reporting and
other legal requirements or in other manners
permitted or required by law.
You have choices whether we use your information
for marketing purposes or whether your non-public
personal (financial) information is shared
with our AAA Arizona affiliates or those third
party partners. Those choices are described
in “The Choices You Have” section below. |
» Cookies and
Clear GIF
We capture your IP address and place cookies
on all Web site visitor hard drives to collect
information on your visits to our site and
the pages viewed. We aggregate this
information with that of other visitors to
analyze Web site activity to help us improve
your online experience. These data
are not personally identifiable to you and
are used primarily to identify return visitors
to the site and understand from what Web
site you came to our site and the site you
next visit upon leaving the AAA Arizona site,
including when you link to our partner sites
to explore the products and services they
provide. In addition, when you initially
visit AAA.com, a persistent cookie is used
to capture your zip code to make it easier
to ensure you visit the appropriate AAA club
Web site.
The use of persistent cookies enables us to
capture and link to other information you have
provided us online once you choose to identify
yourself. This capability allows us to
view your activity on our site for a specified
period of time to match your interests and
needs to the best product and service information
available and send it to you. AAA Arizona
also uses clear gif tracking images on some
of its pages and in our HTML e-mails to determine
open rates.
You may opt out of cookies at any time by following the instructions on your
browser. |
» Links to Other
Sites
Links to Other Sites
AAA Arizona has partnered with reputable
companies such as The Walt Disney Company,
Hertz Corporation, Trafalgar Tours, Holland
America Line and Bank of America, as well
as other travel or financial related companies,
to provide additional services to you. If
you choose to use any of the links we provide
to these member companies, sponsors, and
other third party resources, you will be
leaving our Web site and going to a new Web
site. Protection of your privacy at those
other sites will be governed by the privacy
policy at that site. We've taken special
care selecting our partner companies to try
to ensure that they respect your privacy
as we do, but please take the time to read
the privacy policies at their respective
Web sites. |
» The Choices
You Have
Receipt of AAA Arizona Marketing
You may choose to opt out of direct mail marketing
and telemarketing phone calls from AAA
Arizona. We ask you to provide your
membership number to help us locate your
member record in our files to apply your
opt-out to the name and address or telephone
number to which the opt-out applies. You
may continue to receive direct marketing
communications at other telephone numbers
or names or addresses we have in our records.
You may also receive non-marketing member
communications or satisfaction surveys
via telephone or mail.
Highroads Magazine is a subscription benefit
of your membership. Please note you will
continue to receive this valuable bi-monthly
publication unless you specifically ask to
unsubscribe when you contact us. If you
have unsubscribed, when you renew your AAA
Arizona membership, your subscription to
Highroads will not renew unless you specifically
ask to receive it.
To make your request regarding direct mail
marketing or telemarketing phone calls from
AAA Arizona, contact Membership Processing
via phone at 602-650-2700 ext. 2440 or send
your request (along with your member number
and address or telephone number to which
the opt-out applies) to:
Membership - AAA Arizona
Attn. Membership Processing
P.O. Box 33119
Phoenix, AZ 85013
Please allow approximately 12 weeks for your
direct mail opt-out to become effective. Telemarketing
opt-out requests will be honored within 31 days.
We at AAA Arizona understand our members’ need
for information, as well as for our products
and services, may change over time. In order
to consider your future needs, we limit the length
of time your marketing opt-outs will remain active.
Direct mail opt-outs will be honored for three
years or until you change your name or address,
or request information. Telemarketing opt-outs
will be honored for ten years as required by
Arizona law or until you change your telephone
number.
Receipt of AAA Arizona Email
You may choose to opt out of email marketing
and other email communications online. Click
here to make your choices regarding receipt
of subscription email newsletters. |
» How You
Can Review and Update Your Information
How You Can Review and Update Your Information
Generally,
you have the right to review information we
have about you. Requests to review your personal
information must be made in writing and signed
by you. The request must include your full
name, address, telephone number and member
number. We will provide you access only to
the information you provided to us in the course
of requesting information or conducting business
with AAA Arizona. If you would like to update
your name, address, phone number, e-mail address
or privacy choices (such as whether you want
to receive marketing from us or have us share
your information with our partners), you may
contact us to request a correction. You may
send your request to the address provided in
the “Contacting Us and Changes to This Policy”
section. We will respond in writing to your
request within 30 days and keep all copies
of correspondence in our files.
Update your Name, Address, Phone Number and Email Adress online if you are a AAA Member.
Update your email list subscriptions here. |
» Safeguarding
Member Information
Safeguarding Member Information
We only grant access to non-public personal
information about you to employees and service
providers so they can provide or offer products
or services to you, process and service your
accounts and administer business. Our internal
policies require us to keep your non-public
personal information confidential. Even if
you are no longer our member, we will continue
to treat your non-public personal information
in the same way as if you were still a member.
In addition, we maintain physical, electronic,
and procedural safeguards to protect this non-public
personal information. We continually assess
new technology for protecting information and
upgrade our systems when appropriate. |
» Contacting Us
and Changes To This Policy
Contacting Us and
Changes to this Policy
If we make any changes to this policy, we'll
post the effective date of the changes on
this Privacy Policy. If we make material
changes to this Privacy Policy (such as how
we use or share your personal information),
we will provide current members with a notice
describing our new practices. You may contact
us with any questions or comments, as well
as requests to review and update your personal
information, at:
AAA Arizona, Inc.
Attn. Membership Processing
P. O. Box 33119
Phoenix, AZ 85013 |
» Supplemental
Information: AAA Car Buying, LLC
AAA Car Buying Supplemental
Information
Due to the nature
of your relationship with AAA Arizona Car
Buying Service, LLC, it’s important to
provide you with this supplemental information
on how its personal information and marketing
practices differ from those of AAA Arizona.
All other practices are consistent with
the general AAA Arizona statement above.
Collection and Use of Personal
Information
When you choose to use AAA Arizona Car Buying
Service, LLC to help you in your purchase
of a new or used automobile, personal contact
and financial information are required to
complete your transaction with us. This
information may be provided by you or obtained
from consumer reporting agencies or other
outside sources and include your name, address,
telephone number, social security number,
driver’s license number, credit card number,
income and credit debt, credit scores, credit
usage, vehicle of interest, and trade-in
vehicle information such as the model, year, purchase
date and odometer reading.
Your name, address, telephone number, information
about the vehicle you bought, as well as
any other information you may provide is
shared with AAA Arizona so they may understand
your full relationship with the club. In
addition, your information may be shared
with Centennial Management Inc. which partially
owns AAA Arizona Car Buying Service, LLC.
You may review this company’s personal information
handling practices in the privacy statements
on its Web site.
To opt out of unsolicited direct mail marketing
or telemarketing phone calls from AAA Arizona
Car Buying Service, please contact Membership
Processing via phone at 602-650-2700 ext.
2440 or send your request (along with your
member number and address or telephone number
to which the opt-out applies) to:
Membership - AAA Arizona, Inc.
Attn. Membership Processing
P.O. Box 33119
Phoenix, AZ 85013
Please allow approximately 12 weeks for
your direct mail opt-out to become effective.
Telemarketing opt-out requests will be honored
within 31 days.
If you have any questions about this privacy
statement supplement, please contact us at:
Membership - AAA Arizona, Inc.
Attn. Membership Processing
P.O. Box 33119
Phoenix, AZ 85013
Phone: 602-650-2700 ext. 2440 |
|
Print this form, make your choices,
and mail it to the above address.